POSITANO RISTO SDN BHD
(1292934-D)
Publika Shopping Gallery, Solaris Dutamas, No 1, Jalan Dutamas 1, Kuala Lumpur, C1, LOT2, Level G3, 50480

1. PURPOSE

Our objective is to produce, deliver and allow you to order items (our ″Products″) for delivery (our ″Service″). Where you order from Positano Risto or JomRisto, we will manage your experience throughout the order process. In some of the case, our ″Product″ or ″Service″ may be provided by a third party that we believe to be of good quality and good standing, we shall however not be held liable for the quality of or any issues associated with such add-on items produced by third party.

2. SERVICE AVAILABILITY

Positano Risto Sdn Bhd has a prescribed delivery area and specific operating hours which is 11am to 10pm daily. (Subject to change withour prior notice). This delivery area and operating hours may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. If you try to order a delivery to a location outside the delivery area or during out of operating hours or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

3. DELIVERY ON DEMAND

These T&C’s apply to the delivery service provided by Positano Restaurant Sdn Bhd while ordering customers are bound by our terms and conditions.

• DELIVERY IS FREE.
• Minimum order for delivery depends on the zone, postal code and specific town or area, according to the schedule below.
• Please refer to the estimated delivery time below.
Area of Delivery Minimum order Maximum delivery time
ZONE 1 No minimum order 1 hour
Mont Kiara/Desa Sri Hartamas Dutamas/Segambut/Bukit Tunku Taman Duta/Bukit Damansara  
ZONE 2 RM 30 1 hour 15 mins
Brickfields/Bangsar/Taman Tun Dr Ismail/Desa ParkCity
Kepong/Sentul/Setapak/Titiwangsa
ZONE 3  

RM 75

 

1 hour 25 mins

Setiawangsa/Wangsa Maju/Batu Caves/Damansara/Petaling Jaya/Salak South/Maluri/Pudu
ZONE 4 RM 100 1 hour 35 mins
Ampang/Pandan Indah/Cheras/Sungai Besi/Sri Petaling/Bukit Jalil/Puchong/Subang/Sungai Buloh/

Selayang

ZONE 5 RM 150 1 hour 45 mins
Hulu Langat/Bandar Mahkota/Cheras/Kota Kemuning/Shah Alam/Kluang
ZONE 6 RM 175 2 hours
Meru/Shah Alam/Klang/Cyberjaya/Putrajaya, Kajang

4. ORDERING METHOD & DELIVERY TIME

Please refer to our delivery information page above for the delivery area covered and we may engage third party service provider to ensure delivery of the order within the time slot selected. Whilst we aim to ensure the service level of such third-party service provider, we are not able to warrant their conduct or behaviour and shall not be held responsible for any omissions or misconduct caused. Our order will be delivered at the timeslot selected and we endeavour to meet the said delivery time slot however it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences or force majeure event, and we shall not be held liable for failure to deliver.

If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and we will (i) if online payment has been made, refund you the cost of such order or credit the cost of such order to your account balance which can be applied to your next order, at your option. The processing of the refund may take up to twenty (5) working days.

You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery. In any event where we are unable to reach you, we will attempt to contact you at the phone number given and the driver is unable to find a safe location to leave the food and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order.

We shall not be held responsible for your failure to provide adequate access, information or arrangements for delivery. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.

To ensure the highest quality of the meal served, it is highly recommended that all meals should be consumed immediately after delivery

5. PRICE & PAYMENT

All prices are in Malaysian Ringgit (MYR)unless otherwise stated. The prices are correct as shown on the Website and, and are inclusive of applicable tax unless the delivery address is not within the delivery area or minimum order/basket size requirement shall apply. We reserve the right to review the prices from time to time. Payment can be made online (via FPX bank transfer, CIMB Clicks, Maybank2U,RHB,Duitnow, debit or credit card payment)
We may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at our discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. Payment may also be made by using vouchers or account credit. Orders are considered final as soon as they are placed and modification/cancellation is generally not permitted. That said, we do make exceptions on a case-by-case basis and please inform us at least 2 hours in advance. In the event of cancellation, we may credit the cost of such order to your account balance which can be applied to your next order. We are not liable or responsible for the time of an outside delays in outside payment gateway to charge or refund you or if your bank account/credit card has been used in a fraudulent manner.

6. CANCELLATION

You may cancel an order without charge at any time before we have confirmed your order (a “Confirmed Order”) or received a confirmation email. If you wish to cancel an order before it becomes a Confirmed Order, please contact us immediately, via our dedicated phone line and/or Whatsapp. If we have not confirmed your order, we will refund your payment (excluding any discount, or Voucher that was applied to the order. If you cancel any order after it becomes a Confirmed Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.

We may notify you that an order has been cancelled or if an item because unavailable at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact: sumuga@positanoristo.com.my 

Person in Charge:

Sumuga Balan Danapalan

Director of Human Resources

012 313-6997

sumuga@positanoristo.com.my

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